Terms of service

Welcome to rawhero's terms of service! By using our services, you agree to the following terms and conditions:

1. We offer raw dog food products that are frozen and must be stored at the correct temperature to ensure safety and quality.

2. Orders must be placed through our website or by phone. We do not accept orders through any other medium.

3. Payments are required at the time of order. We accept major credit cards and other specified payment methods.

4. Delivery times may vary based on your location. We provide an estimate, but exact times cannot be guaranteed.

5. Our products are non-returnable and non-refundable due to the perishable nature of raw food.

6. We are not liable for any issues resulting from improper storage or handling of our products after delivery.

7. Subscription services can be canceled at any time but must be done at least one week before the next scheduled delivery.

8. We may update these terms and conditions from time to time. Continued use of our services indicates your acceptance of any changes.

By using our services, you agree to these terms and conditions. If you have any questions or concerns, please do not hesitate to contact us.